Terms of Service & Privacy Policy

Terms of Service & Privacy Policy

Last Updated: 19 September 2026

Effective version: 1.7-September2026

1. Disclaimer & No Medical Advice

• Informational Tool Only: This application provides clinical reference material, calculators, and workflow aids for licensed healthcare professionals. It does not provide medical advice, diagnosis, or treatment to any individual patient.
• No Doctor–Patient Relationship: Use of this application does not create a doctor–patient relationship between you and the Developer.
• Clinical Judgment Required: All content is provided "as is" for professional reference. You remain solely responsible for verifying information against current guidelines, local protocols, and your own clinical judgment before applying it to patient care.
• No Warranty: The Developer makes no warranty that the content is complete, accurate, or up to date. To the fullest extent permitted by law, the Developer disclaims all liability for any harm arising from reliance on app content.

2. Credential Falsification & Indemnification

• Restricted Access: Access to this application is strictly restricted to Registered Medical Practitioners (RMPs) recognized by the National Medical Commission (NMC), a State Medical Council, or an equivalent statutory medical authority.
• User Declaration: By submitting your Medical Registration Number, you legally declare under penalty of perjury that the credentials provided are genuine, active, and belong solely to you.
• Liability for Fraud: Falsification of medical credentials constitutes identity fraud and misrepresentation. The Developer assumes no responsibility for verifying the real-time authenticity of these credentials. In the event a user provides fake information or impersonates a practitioner, the user shall be held singularly and entirely liable in the court of law. The Developer is fully indemnified against any legal action, civil or criminal, arising from user misrepresentation.

3. Intended Audience

• This application is intended exclusively for qualified obstetricians, gynaecologists, and other registered medical practitioners.
• Access by students, trainees, or non-practitioners is permitted only under the supervision and accountability of a registered practitioner who accepts full responsibility for such use.
• The Developer may suspend or terminate access if misuse or unauthorized sharing is detected.

4. Subscriptions, Access Gate, and Concurrent Sessions

• Access Thresholds: Access to the application's clinical database and advanced EHR tools is granted on a tiered subscription basis. The specific number of simultaneous active device sessions allowed per user (including Native Android Application slots and Web/Browser slots) is strictly determined by the terms of the subscription plan actively chosen, purchased, and maintained by the user.
• Session Management & Revocation: When a user attempts to log in via a new device or browser that exceeds the concurrent session limit allotted to their subscription tier, the Developer utilizes an automated 'real-time session overwrite' protocol. The oldest active session token associated with that platform tier will be automatically invalidated and terminated.
• Bypassing Limits: Any attempt to bypass tiered concurrent session limits through unofficial means constitutes a material breach of this Agreement and may result in immediate account suspension or termination without refund. The Developer reserves the right to audit session logs to ensure adherence to plan limits.

5. AI Services, Usage Limits, and Billing

• Ask AI (Standard Tier): Ask AI is our standard clinical assistant tier. Access to this standard service is subject to strict usage capping, rate limiting, and fair use policies to ensure platform stability. We reserve the right to throttle or suspend access if usage exceeds reasonable limits.
• Advance AI (Premium Tier): Advance AI is a separate, distinct, pay-per-use premium add-on utilizing a prepaid credit system, available on any plan. Advance AI credits are NOT included in any base subscription plans or fees. Credits must be purchased independently via our web platform.
• Credits, Cancellation & Refunds: Advance AI credits are digital prepaid units. Consistent with our Cancellation & Refund Policy for digital goods, purchased credits are strictly non-refundable once payment is completed, including unused balances remaining after subscription cancellation or account closure, except where a verified billing error (e.g., duplicate charge) is established under Section 8.
• Credit Consumption: Each successful Advance AI query consumes one prepaid credit from your account balance; a query that fails is not charged. If your Advance AI credit pool is empty, requests may automatically fall back to the Ask AI (Standard Tier) service, subject to Ask AI usage limits and fair use rules.
• No Clinical Warranty for AI Output: AI-generated responses are informational clinical reference aids only. They do not constitute medical advice. You remain solely responsible for independent clinical verification before acting on any AI output.

6. Privacy & Data

• Account Data: We store your email, recovery phone, subscription status, medical registration details, session identifiers, Advance AI credit balances, and legal acceptance records to operate and secure your account.
• Transactional Email: We send account email to the registered email address for verification, onboarding, billing, and security notices, using Resend, Inc. as our email delivery provider. These messages are necessary to operate your account; they are not promotional marketing and cannot be opted out of while your account remains active.
• Patient Data: Clinical patient records you enter are stored under your account in Firebase and are accessible only to you when your subscription is active.
• Telemetry: Anonymous crash reporting and usage analytics may be collected to improve stability. You may opt out via in-app settings after login.
• No Sale of Data: We do not sell your personal or patient data to third parties.
• Data Security: We use industry-standard Firebase security rules and authentication, but no system is 100% secure. You are responsible for safeguarding your login credentials.
• Your Rights (India): Under the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or erasure of your account personal data, and may lodge a data-protection grievance with our Grievance Officer (Section 10).

7. Data Processing for AI Services

• User prompts submitted to our clinical AI features are routed to different underlying AI models depending on the selected tier (Ask AI vs. Advance AI) in order to generate responses.
• Usage events (including tier selection and credit consumption) are logged securely in our database solely for the purpose of real-time credit consumption tracking and enforcement of applicable usage limits.
• We do not sell prompt content or AI usage logs to third parties. Processing is limited to operating the dual-tier AI service, maintaining account balances, and ensuring platform stability and fair use.

8. Cancellation & Refund Policy

Cancellation & Refund Policy

• Subscription Cancellation: You may cancel your active subscription at any time through your account dashboard. Canceling prevents future automated billing. Your access will remain active until the end of your current, already-paid billing cycle. Deleting the application does not cancel your subscription. Cancellation of a subscription does not entitle you to a refund of separately purchased Advance AI credits.
• Digital Goods Exemption: Due to the digital nature of this application, all subscription payments and Advance AI credit purchases are strictly non-refundable. We do not offer partial or pro-rated refunds for unused days within an active billing cycle, nor for unused prepaid Advance AI credits.
• Exceptions for Billing Errors: Refunds will only be processed for verified billing errors (e.g., duplicate charges) or documented, severe technical failures on our servers preventing access for over 72 consecutive hours. Approved refunds will be credited within 5-7 business days.

9. Shipping & Exchange Policy

Shipping & Exchange Policy

• Digital Delivery: This application is a digital Software-as-a-Service (SaaS) platform. Upon successful payment and verification, access to premium clinical features (and, where purchased separately, Advance AI credits) is granted instantly over the internet.
• No Physical Shipping: As no physical goods are sold or dispatched, a shipping, delivery, or physical exchange policy is strictly not applicable to this service.

10. Grievance Officer (Data Protection)

• Under the Digital Personal Data Protection Act, 2023 (India), if you have a grievance relating to how we collect, use, or store your personal data, you may contact our appointed Grievance Officer:
• Name: Sukhendu Paik (Dr. Sukhendu Paik)
• Designation: Grievance Officer & Data Protection Contact
• Email: support@obgynsuite.com (subject line: DPDP Grievance)
• Response Time: We acknowledge grievances within 7 business days and aim to resolve them within 30 calendar days, or as otherwise required by applicable law.
• For general product support or billing inquiries that are not data-protection grievances, use Section 11 (Contact Us).

11. Contact Us

Contact Us

• If you have any questions, require support, or need to escalate a billing inquiry, please contact our support team:
• Email: support@obgynsuite.com
• Response Time: We aim to respond to all practitioner inquiries within 48 business hours.

12. Governing Law & Jurisdiction

• These terms are governed by the laws of India.
• Any dispute arising from or relating to this application shall be subject to the exclusive jurisdiction of the courts in West Bengal, India.
• If any provision is held invalid, the remaining provisions continue in full force.

By clicking "I Accept" or continuing to use this application, you confirm that you have read, understood, and agree to these terms.